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01789 550780

Buying Guide

How does it work when I order?

1. Once you’ve placed an order, you will receive our confirmation letting you know we are processing it.
2. Once your order has been shipped, you will receive a notification confirming your item is on its way to you.
3. A few days after receiving your order you will receive a feedback request asking if you are 100% satisfied. 
4. If your purchase does not meet with your expectations you have 14 days in which to return it for a refund.

How do I contact you for more information?

You can either call us on 01789 550780 during normal office hours or you can email us using our contact page.

Do I need to create an account to be able to order?

Yes, opening an account is quick and easy. You only need to give us certain key information which we use to process and ship your order.  We don’t ask for any information we don’t need, and we don’t use your information for any other purpose.

How do I change my account details?

It's easy. Log into your account and you can change your details.  Be sure to keep your details up to date.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Delta, Maestro) and we can take payment in all currencies.

I have a promotional or gift voucher code, how do I use this?

You will be prompted to enter your code during checkout. 

Do you offer gift wrapping?

Yes. Our jewellery is supplied in a good quality designer gift box and, if you wish, we can include gift wrapping with a personal message on an enclosed gift card. Simply select the 'gift wrap' option during checkout at an additional cost of just £3.00. You will also be prompted to let us have your personal message. You can choose to use a delivery address other than your own so we can deliver directly to the recipient. We will take care of it. 

Can I return or exchange my purchase?

Yes, within 14 days of receipt you may return the goods with our 'no quibble money back guarantee' providing the jewellery has not been worn.  If any item is found to be defective or not to your liking please request an exchange through our contact page and then return the goods to us. When returning goods it will speed up the process if you remember to include your name and email address.  Refunds will be issued once the goods have been received.

Do you design all the jewellery you sell?

We design and exclusively sell most of our own silver and gold jewellery working with associated partners in Birmingham's Jewellery Quarter and with workshops based locally and abroad when necessary. We reserve the right to add other jewellery brands and designs to our online collections including finished jewellery, gemstones, silver and gold chains and other jewellery components and fittings.

Are all earrings' posts hypoallergenic? 

Yes, all our earrings posts are made from 'nickel free' sterling silver or gold. People who aren't normally sensitive to silver or copper should not experience any allergic reaction to our fine quality jewellery.

How do I clean and care for my silver or gold jewellery?

Always store your silver and gold jewellery in a box or protective pouch when not being worn. Regular cleaning and polishing will prevent most tarnishing and this also reduces the chance of skin irritation as jewellery must always be worn clean and dry. We suggest using a lint free polishing cloth.  If your jewellery needs more attention than gentle polishing then use a little mild detergent with warm water and  a soft brush. A silver dip may also be used if there is any tarnishing present on the silver however do not leave your jewellery in the cleaning solution for any more than a few seconds before rinsing in luke warm water.  

I'm not sure of my finger size. How do I know what size ring to order?

If you are unable to have your finger size measured locally, then ask us to send you a disposable finger sizer.  Send your request through our contact page providing your name and address. There is currently no charge for this service.
 

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