english
0
Your cart is empty
MENU
01789 550780

Shipping & Returns

 

Shipping your order

We offer FREE shipping on all orders over £100. For orders under £100 our standard rate WORLDWIDE is just £2.95 by Royal Mail and Royal Mail International including full insurance. Here's how it works:

1. Once you’ve placed an order, you will receive our confirmation letting you know we are processing it.
2. Once your order has been shipped, you will receive a notification confirming your item is on its way to you.
3. A few days after receiving your order you will receive a feedback request asking if you are satisfied. 
4. If your purchase does not meet with your expectations you have 14 days in which to return it for a refund.
 

We will aim to dispatch all items that are in stock within 24 hours. Orders within the UK are normally delivered within 2 - 5 working days.  Orders to other parts of Europe, U.S. & Canada normally take 5 -10 working days. For all other destinations orders should arrive within 14 working days. 

We always aim to deliver your order as early as possible. If for any reason the delivery service fails we can report it as 'lost' after 14 working days and then provide you with a replacement or a full refund. All shipments are subject to stock availability. If a product is out of stock, or if it is it is handmade to order, please contact us for a delivery date confirmation. Custom made jewellery, completed to the customer's specifications, will typically take between 3 - 5 weeks to complete.

We request that you inspect the goods immediately upon receipt and notify us in writing or via our contact page of any shortage or defect within seven days. Delivery to UK destinations is made using either Royal Mail 1st Class 'Recorded' (for sales under £150) or by Royal Mail Special Delivery (for sales over £150). 

Deliveries to international destinations are by the Royal Mail 'Airsure' or 'International Signed For' delivery services. We reserve the right to use alternative international delivery services as and when appropriate. All deliveries are fully insured. Goods will normally need to be signed for when delivered. Not all delivery services we use offer a 'track & trace' facility.

 

Delivery options

Flat rate worldwide just £2.95 by Royal Mail to include full insurance.

If you require an urgent 'next day' courier delivery by Royal Mail 'Special Delivery' at a cost of £7.95 please notify us first to confirm that we have the item immediately available in stock. We will then make the necessary arrangements and we will confirm the dispatch date to avoid any misunderstandings or disappointments.

 

Countries we deliver to

UK:  England, Wales, Scotland (including Highlands and Islands) Northern Ireland, Isle of Man, Isles of Scilly, Channel Islands.

Europe 1:  Republic of Ireland, Belgium, Netherlands, Luxembourg, France, Germany, Denmark.

Europe 2:  Austria, Azores, Corsica, Finland, Sweden, Norway, Madeira, Italy, Spain, Portugal, Greece.

USA and Canada:  USA and Canada.

Australasia and Japan:  Australia, New Zealand, Japan.

Please note that products ordered together, may not necessarily be delivered on the same day and from time to time it may be necessary to use an alternative delivery service to those outlined above.

Delivery times are estimated and are not guaranteed, however, we will do our utmost to ensure goods are delivered within the stated time. We shall not be liable for delays or failures in delivery caused by a failure to gain access to the delivery address on the agreed delivery date or failure to obtain a signature or because of other circumstances beyond our reasonable control. Specific delivery times and days cannot currently be agreed at any time in the order process, however, if an item is needed urgently (for a birthday present etc), please contact us and we will do our best to meet your demands.
 
In cases where items are returned to us due to a 'failed delivery' it will be the customers responsibility to arrange and pay for redelivery. 
 

Exchanges & Returns

We offer you 14 days from receiving your order in which to return or exchange any item purchased. To ensure that it arrives back in good time, we ask you to submit a written returns request, via our contact page, and we will then provide you with instructions to post it back to us. Refunds are not available on body piercing jewellery for hygiene reasons. We are unable to refund rings that have been specially made to specific finger sizes, engraved or personalised items or commissioned items of jewellery. This does not affect your statutory rights. Returned purchases will be refunded excluding the original cost of shipping.
 

Returning goods from WITHIN the EU

We recommend you return goods purchased by recorded delivery or obtain a 'proof of postage' as we are not liable for goods lost in transit.
 

Returning goods from OUTSIDE the EU

Please use your local postal service. Do not return goods by courier services such as UPS, DHL or Fedex, as this could result in unnecessary clearance fees which may then be charged back to you or the delivery itself may fail and could be returned to you. 
 
Please may we ask you to mark clearly on the outside of the parcel "RETURNING TO OWNER  -  MANUFACTURED IN THE UK" this will help the parcel to pass quickly through the UK Customs.
 
Customers are responsible for returning the goods, completing the customs forms correctly to avoid paying any associated costs. We suggest using registered insured postage, and that customers retain a proof of postage just in case the parcel should fail to be delivered. Please ensure you tick the "Returned Goods" box on the customs declaration documents - Or tick ‘Other’ and state ‘Returned Goods’ - failure to do so may result in expensive customs chargebacks. 
 

All returns should be sent to:

Paul Wright (Returns)
P.O. Box 176
Stratford Upon Avon
Warwickshire
CV37 6WT
 
 
If you would like to exchange an item, you will need to return the original item and tell us what you would like instead. If the replacement is more expensive than the returned item you can pay us the difference by phoning our customer services team on 01789 550780.
 
Once your item has been received we will refund you by your original payment method. Payments normally take less than 5 days but please allow up to 14 days to process. Returned items will be refunded excluding the original cost of shipping.
 
Deposits on commissioned jewellery are non refundable. If you cancel a purchase within one month of paying a deposit, we are happy to issue an online credit. Credits expire after 6 months. Purchases cancelled after one month forfeit 100% of the deposit. 
 
Please contact us with any questions you may have in advance of your purchase so we can supply you with further information or clarification. Making an informed purchase decision is important to us as we would like you to be 100% confident before placing an order. You can call our customer services team on 01789 550780 or email us from our contact page.
 
 
 Back