Shipping policy

We offer FREE shipping on all orders over £100. For orders under £100 our standard rate WORLDWIDE is just £2.95 by Royal Mail and Royal Mail International including full insurance. We have an express delivery service if you need your order urgently. This option costs £7.95.

We will aim to dispatch all items that are in stock within 24 hours. Orders within the UK are normally delivered within 2 - 5 working days.  Orders to other parts of Europe, U.S. & Canada normally take 5 -10 working days. For all other destinations orders should arrive within 14 working days. 

We always aim to deliver your order as early as possible. If for any reason the delivery service fails we can report it as 'lost' after 14 working days and then provide you with a replacement or a full refund. All shipments are subject to stock availability. If a product is out of stock, or if it is it is handmade to order, please contact us for a delivery date confirmation. Custom made jewellery, completed to the customer's specifications, will typically take between 3 - 5 weeks to complete.

Deliveries to international destinations are by the Royal Mail 'Airsure' or 'International Signed For' delivery services. We reserve the right to use alternative international delivery services as and when appropriate. All deliveries are fully insured. Goods will normally need to be signed for when delivered. Not all delivery services we use offer a 'track & trace' facility.

  

Countries we deliver to

UK:  England, Wales, Scotland (including Highlands and Islands) Northern Ireland, Isle of Man, Isles of Scilly, Channel Islands.

 USA and Canada:  USA and Canada.

Australasia:  Australia & New Zealand.

Europe:  We can no longer ship to the EU from our website. Please use our Etsy shop if you are buying from within the EU: https://www.etsy.com/uk/shop/PaulWrightJewellery

Delivery times are estimated and are not guaranteed, however, we will do our utmost to ensure goods are delivered within the stated time. We shall not be liable for delays or failures in delivery caused by a failure to gain access to the delivery address on the agreed delivery date or failure to obtain a signature or because of other circumstances beyond our reasonable control. Specific delivery times and days cannot currently be agreed at any time in the order process, however, if an item is needed urgently (for a birthday present etc), please contact us and we will do our best to meet your demands.
 
In cases where items are returned to us due to a 'failed delivery' it will be the customers responsibility to arrange and pay for redelivery.