We will aim to dispatch all items that are in stock within 48 hours and orders within the UK are normally delivered within 2 to 7 days. Orders to other parts of Europe, U.S. & Canada normally take 4-10 days. For all other destinations orders should arrive within 12-14 days. *
We always aim to deliver your order as early as possible but if the delivery service employed fails we can only report it as 'lost' after 14 days and then provide you with a replacement which we can reclaim on the postal insurance included. All shipments are subject to stock availability. If a product is out of stock, or if it is it is hand made to order, please contact us for a delivery date confirmation. Custom made jewellery, completed to the customer's specifications, will typically take between 3 - 5 weeks to complete.
The customer is requested to inspect the goods immediately upon receipt and notify 'Paul Wright Jewellery' in writing of any shortage or defect within seven days. Delivery to UK destinations is made using either Royal Mail 1st Class 'Recorded' (for sales under £150) or by Royal Mail Special Delivery (for sales over £150).
Deliveries to international destinations are by the Royal Mail 'Airsure' or 'International Signed For' delivery services. We reserve the right to use alternative international delivery services as and when appropriate. All deliveries are fully insured. Goods will need to be signed for when delivered.
Delivery options
Flat rate worldwide - £2.95 to include full insurance.
Royal Mail 1st Class 'recorded' delivery within the UK only.
If you require an urgent 'next day' courier delivery by Royal Mail 'Special Delivery' at a cost of £8.00 please notify us first to confirm that we have the item immediately available in stock. We will then make the necessary arrangements and we will confirm the dispatch date to avoid any misunderstandings or disappointments.
Delivery option countries we deliver to:
UK: England, Wales, Scotland (including Highlands and Islands) Northern Ireland, Isle of Man, Isles of Scilly, Channel Islands.
Europe 1: Republic of Ireland, Belgium, Netherlands, Luxembourg, France, Germany, Denmark.
Europe 2: Austria, Azores, Corsica, Finland, Sweden, Norway, Madeira, Italy, Spain, Portugal, Greece.
USA and Canada: USA and Canada.
Australasia and Japan: Australia, New Zealand, Japan, South Africa.
Please note that products ordered together, may not necessarily be delivered on the same day and from time to time it may be necessary to use an alternative delivery service to those outlined above.
Return of goods
Paul Wright Jewellery endeavours to supply the highest quality goods and service and operates a simple returns policy. If you are not totally satisfied with your purchase you have the right to cancel your order within 7 working days of receipt. This must be sent to us in writing, either by post or email. For health and hygiene reasons, no refunds are available on pierced earrings. Rings ordered to specific finger sizes and other commissioned items, made up to the customer's own specifications, are also non-returnable.
Otherwise, we offer a 7-Day no quibble guarantee. If any item is not to your liking, simply return it to us at: Paul Wright Jewellery, P.O. Box 176, Stratford Upon Avon, CV37 6WT, Warwickshire, U.K. When returning goods, it will speed up the process if you remember to include your name and address – and where possible – your order number. Obviously, the item/s returned must be in the condition they were sent out and should not have been used or worn. Please send items back suitably protected in a box via 'special' or 'recorded' delivery as the Company cannot take responsibility for items lost or damaged in transit. Postage costs are not reimbursable. Once we receive the goods we will refund you within thirty days or allow you to exchange the items for something else. This does not affect your statutory rights as a consumer. Refunds after 7 days are at the discretion of Paul Wright Jewellery.
Lifetime Guarantee
All our jewellery is covered by a limited lifetime guarantee against any manufacturing defect. All items of jewellery supplied are carefully checked for defects before being delivered. Within 30 days of receiving your product, you should also carefully check to make sure everything is in order and satisfy yourself that there are no manufacturers defects. We recommend that you have your pieces professionally cleaned and all settings re-checked by a professional jeweller every 6 - 12 months to ensure their integrity from daily wear or inadvertant knocks. It should be recognised that, with daily wear and over time, stones can sometimes work loose and even become dislodged. In the unfortunate event that this happens, the lifetime warranty will cover the labour only repair of the merchandise.
If a stone does fall out and you have the stone, we will repair the item free of charge, but you are responsible for the shipping fees to and from us. If a stone falls out and you lose it, you are responsible for the cost of the new stone to be replaced and the shipping fee to and from us. Usually your insurance policy will cover damage to your ring as a result of an accidental knock or inadvertant misfortune which has damaged the ring in this way.
We would be pleased to help and advise should you need to make an insurance claim and we have specialist experience in this area. Please note that all warranties are voided if the item has been worked on by another jeweller other than Paul Wright Jewellery - for example if it has been sized, repaired, the setting adjusted or modified, engravings added etc.
* Delivery times are estimated and are not guaranteed, however, we will do our utmost to ensure goods are delivered within the stated time. We shall not be liable for delays or failures in delivery caused by a failure to gain access to the delivery address on the agreed delivery date or failure to obtain a signature or because of other circumstances beyond our reasonable control. Specific delivery times and days cannot currently be agreed at any time in the order process, however, if an item is needed urgently (for a birthday present etc), please contact us and we will do our best to meet your demands*.
In cases of items returned to us due to a 'failed delivery' it will be the customers responsibility to arrange and pay for redelivery.
